Privacy Policy

Colibit respects your privacy. This Privacy Policy explains how we collect, use and protect personal data when you visit our website or use our platform, in line with Ley 1581 de 2012 and Decreto 1377 de 2013.

1. Introduction

1.1 This Policy applies to visitors of colibit.co, people who contact us, and Users of the Colibit platform at app.colibit.co.

1.2 Colibit is the controller (responsable del tratamiento) of the personal data described in this Policy. You can reach us at hola@colibit.co.

1.3 When a Customer uploads contracts or other documents to the platform, the Customer is the controller of the personal data in them and Colibit acts as its processor (encargado del tratamiento). Questions about that data should go to the Customer first.

2. Information We Collect

2.1 Contact information - name, work email, company, company size, phone number, how you heard about us and your message, when you fill in a form on this website.

2.2 Account information - name, work email, role and organization of Users, and the sign-in method they use (Google, Microsoft, company single sign-on, or email and password).

2.3 Usage information - the actions Users take in the platform, which we keep as an audit record, and technical logs such as IP address, browser type and time of each request.

2.4 Communications - the emails and messages you send us.

2.5 We do not use advertising or analytics cookies or trackers on this website (see the Cookie Policy). Please do not send sensitive personal data through our forms.

3. How We Use Your Information

3.1 To answer your requests, arrange demos and provide support.

3.2 To create and manage accounts, and to provide, secure and maintain the platform.

3.3 To keep the audit record that our Customers rely on: who did what, when and why.

3.4 To send service notices and, only if you agree, product updates (you may opt out at any time).

3.5 To comply with legal obligations and protect our rights.

3.6 We do not use Customer content to train AI models unless the Customer has expressly agreed.

4. Your Authorization

4.1 When you send a form or use the platform, you authorize Colibit to process your data for the purposes in this Policy, as Ley 1581 de 2012 requires (prior, express and informed authorization). You may revoke it at any time, unless a legal or contractual duty requires us to keep the data.

4.2 You are free not to provide data. If you do not, we may be unable to answer you or to provide the service.

5. Sharing of Data

5.1 Colibit does not sell personal data.

5.2 We use service providers (encargados) for website hosting, email delivery, domain and network services, cloud infrastructure and AI models. They act on our instructions under contracts.

5.3 The e-signature platform a Customer chooses receives the data needed to carry out a signature.

5.4 Data may be disclosed where required by law, regulation or court order.

5.5 Some providers process data outside Colombia, including in the United States. We transfer data only where the Superintendencia de Industria y Comercio (SIC) recognizes adequate protection or another legal basis in Ley 1581 de 2012 (art. 26) applies, and we sign transmission contracts with our processors.

6. Data Retention

6.1 Personal data is kept only as long as necessary for the purposes above, to comply with legal requirements or to resolve disputes. Messages sent through our forms are kept as long as needed to answer and follow up.

6.2 You may ask us to delete your data (see section 8).

7. Security

7.1 Colibit applies technical and organizational measures to protect personal data against unauthorized access, loss or misuse, including keeping each Customer’s data separate from every other Customer’s and recording access to the platform.

7.2 No system is completely secure. Users are responsible for safeguarding their own login credentials.

7.3 If a security incident affects personal data, we will notify the SIC and the people affected as the law requires.

8. Your Rights

8.1 Under Ley 1581 de 2012 you have the right to: know, update and correct your personal data; ask for proof of the authorization you gave; be told how your data has been used; revoke your authorization and ask for deletion when no legal or contractual duty requires us to keep the data; access your data free of charge; and file complaints with the SIC.

8.2 To exercise these rights, write to hola@colibit.co with your name, your identification and what you ask for.

8.3 We answer queries within 10 business days and claims within 15 business days. If we need more time we will tell you why and when, within the extensions the law allows (5 and 8 business days).

8.4 You may complain to the SIC once you have contacted us first.

9. Children

9.1 The website and the platform are intended for businesses. They are not directed at minors, and we do not knowingly collect their data.

10. Changes to this Policy

10.1 We may update this Policy. Updates are published here with a new effective date, and material changes are communicated to Customers.

11. Contact

11.1 If you have questions about this Policy, write to hola@colibit.co.